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Trainline launches Google Assistant app

21 Nov 2017

TICKETS: Independent ticket retailer Trainline has launched a voice-activated Google Assistant rail app, which customers in the UK can use to access advance or real-time information on journey times and details, prices, delays and disruption.

Trainline said the app can handle ‘deep conversational complexity’, including requests such as ‘I’d like to take a train from Manchester to London on 15th December at 9 am’, and then follow up with questions including ‘are there any changes?’, ‘who is the train operator?’, ‘what’s the weather at my destination?’ or ‘is this an off-peak train?’.

Commuters can teach the app to recognise their regular travel patterns and answer questions such as ‘how is my commute home?’ or ‘how is my commute to work?’.