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Roving staff on mini-metro

01 Apr 2002

Michel Richardot, formerly a senior French police officer who worked for Interpol, has been appointed to oversee security with French-based contract operator Keolis. Speaking during a visit to the automated metro in Rennes on March 12, Richardot said his company's policy was to provide a 'firm presence' that deterred criminal activity. He said that neither the presence of staff nor technology such as security cameras was effective on its own.

In Rennes, staff at the control centre in Chantepie have access to video surveillance in each of the 15 stations. No cameras are fitted inside the trains, but passengers can speak to staff in the control centre at the touch of a button.

Keolis subsidiary STUR has contracted with an agency to provide a team of up to 30 roving 'Amistars', whose primary task is to help and inform passengers. They wear bright clothing that is easily distinguished by passengers (right). Before being deployed on the metro, each Amistar undergoes specialist training in conflict mediation techniques. The team works closely with ticket checking and other staff. Should mediation prove unsuccessful in dealing with an incident, a dedicated police team is available.