UK: Passengers should now be able to obtain train running information which is consistent across different sources including station screens, online, app or from staff, following the completion of a project to replace 66 separate customer information systems which had been operated by train operators and Network Rail with the central Darwin train running information engine system managed by Thales.
The £9m Darwin CIS project was funded by the National Stations Improvement Programme. Customer information systems were supplied by Worldline, Amey, Siemens and Ketech.
‘Our customers tell us that they want better information, especially when services are disrupted, and this project is an important step towards addressing that need’, said Jacqueline Starr, Managing Director for Customer Experience at the Rail Delivery Group. ‘Many rail passengers will be familiar with the panic that sets in when they are waiting for a train and the screen on the station platform tells them one thing but the app on their phone says another. The improvements we're making today should bring an end to those moments.’