UK: Greater Anglia says it is the first train operating company to introduce a streamlined booking process enabling disabled and older passengers to pre-book assistance at the same time as buying tickets on the Greater Anglia website.
Customers can request assistance natively via the post-purchase screen or via the My Bookings page, rather than having to go to the separate Passenger Assist website.
The system only covers Advance tickets, and anyone travelling on a different ticket type needs to book assistance over the phone or via the Transreport passenger assistance website or app. Each customer must also have their own account for the national Passenger Assist service.
‘Last year, we assisted more than 112 000 people with their journeys on Greater Anglia, and around 60 000 of those journeys were pre-booked’, said Greater Anglia’s accessibility Manager Rebecca Richardson on August 13. ‘We are pleased to introduce these changes, which will make it quicker, easier and more convenient for customers who like to buy their tickets online.’
