LNER passenger holding mobile phone

UK: LNER is seeking proposals for ways to provide people arriving at stations with easier access to advice on the most appropriate train for their journey and information on the validity of their ticket.

Feedback from staff and customers has identified this as a ‘pain point’, especially during disruption when passengers need to know their alternative options.

LNER believes that the information currently exists, but is not being made available in a simple, personalised and timely manner which would enable people to make the best decisions for their needs.

The operator is seeking proposals for a pilot scheme including a no-code option fitting a tablet or large-scale digital screen, and a prototype application integrated with rail sector data systems.

The operator expects that a pilot period lasting for up to three months would provide opportunities for the tools to be used during a number of days with disrupted services.