Northern rail crisis is a ‘collective system inability’, says Arriva UK Trains MD

The Northern franchise which Arriva has operated since April 2016 faces three specific challenges which have severely impacted on performance.

Arriva UK Trains Managing Director Chris Burchell talks to Rail Business UK about ongoing problems at the Northern franchise, where performance has been hit by the late delivery of new trains, a series of industrial disputes and the inability of the infrastructure to handle the timetable.

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