The next contract is expected to be for an initial period of seven years, with an option for TfL to extend this by up to two years and a separate option for up to seven months.
TfL has set out seven key objectives:
- excellence in safety and sustainability;
- optimising performance and cost without sacrificing quality;
- high and annually improving customer satisfaction, accounting for increasing expectations and emerging technology trends;
- positively influencing customer and stakeholder perception of TfL’s Rail for London arm and the Elizabeth Line by maintaining, developing and enhancing the Elizabeth Line brand across London;
- managing and accommodating passenger and network growth, collaborating with RfL to deliver investment projects;
- maintaining a flexible and dynamic approach to changes in the rail industry that directly and indirectly influence the Elizabeth Line;
- ensuring that the Elizabeth Line is a great place to work and its workforce is representative of the communities served.
The operator would be paid a fee based on a package of incentives with performance-based bonuses and deductions.
Parent company guarantees may be requested, and performance bonds and/or capitalisation of the concession operator may also be required.
A negotiated procedure with a prior call for competition is to be used. Requests to participate are to be submitted by December 15 2023.