TfW passenger assist area

UK: Transport for Wales has introduced dedicated passenger assist meeting points at Cardiff Central station, with the aim of making it easier for staff to recognise customers who require assistance and to provide a comfortable area for people who require seating and extra warmth while waiting.

The meeting points will be used as a point of collection and assistance for people who have booked assistance and also for anyone requiring additional support on the day of travel. They follow the introduction of four dedicated Customer Ambassadors at Cardiff Central earlier this year.

The meeting points include seating and are designed in a distinctive blue colour, with five symbols to represent the main disability sectors.

Similar points are to be launched at additional stations over the next three years.