UK: Network Rail has begun deploying 20 LB Foster fixed and mobile touch-screen passenger information displays with in-screen British Sign Language interpretation at London Euston station, and a large screen is to be provided beside the departure boards on the main concourse.
Network Rail has invested £1∙1m in the project, which it hopes can be expanded to other stations. Supplier LB Foster Netpractise has worked with BSL interpreter provider Clarion UK to develop a library of generic video content that is available as required, while unique video content such as disruption messages or service updates can be uploaded over 4G within an hour.
‘Adding BSL interpretation into the system is a huge step forward in making operational information more accessible’, said Graham Kett, Technical Operations Manager at LB Foster, on June 2. ‘This is functionality we want to roll out to more stations and in more use cases. All key messages being put out in written text or audio can fall into the scope of this system, which will make using the rail network more inclusive for more people.’
James Dean, NR Route Managing Director, said ‘many of our Deaf community are unable to read English, so signing may be their only means of communication’.
‘We’re always looking at ways we can improve accessibility so everyone can travel with confidence’, said NR Director of Diversity & Inclusion Loraine Martins. ‘I look forward to a time in the not too distant future when screens like these will be the norm on the railway and not an exception.’