Better franchise design could have reduced TSGN disruption, says NAO

The National Audit office has published a report into the Thameslink, Southern & Great Northern franchise.

UK: Some of the extensive disruption experienced by passengers on the Thameslink, Southern & Great Northern franchise over the last three years could have been avoided if the Department for Transport had taken more care to consider passengers in its design of the franchise, head of the National Audit Office ...

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