by Robin Hirsch
AS AN ACTIVE participant in the Nova benchmarking initiative for urban rail operators since 1998, Hong Kong's Kowloon-Canton Railway Corp earned a high reputation among fellow operators.
This celebration of KCRC's experiences before its recent merger with MTR Corp was partly envisaged as a textbook for the MSc course in Railway Systems Engineering at the University of Birmingham, as the first of a series sharing best practice between rail operators. Papers by leading consultants and academics cover marketing and customer service, operations and engineering management, risk management and safety, learning and growth, and financing.
ISBN 9-780952-999722-0
£30·00 + £7·50 UK postage from A&N Harris, 43a Palace Square, Crystal Palace, London SE19 2LT, UK.
nigelgharris@aol.com
