Virtual ticket agents aim to boost ticket machine use

Greater Anglia has rolled out Scheidt & Bachmann’s FareGo ViTA 'virtual ticket agents' across its ticket machines.

UK: Greater Anglia says its is the first train operator in England to roll out Scheidt & Bachmann’s FareGo ViTA ‘virtual ticket agents’ across its ticket machines, enabling passengers who have a query to press a button to contact staff via a two-way audio link.

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