INDIA: Indian Railways has launched RailOne, an all-in-one ‘super app’ with a user-friendly interface bringing together in one place passenger service functions which had been split across different smartphone apps.
Developed by IR’s Centre for Railway Information Systems, RailOne supports journey enquiries, reserved and unreserved ticket booking, passenger details, live status information, ordering food, porter booking, last-mile taxi booking, refund request and the RailMadad complaints system.
Passengers can access R-Wallet, IR’s own digital wallet, to pay for tickets and services.
Existing apps have not been discontinued, but IR said using RailOne would reduce storage requirements and avoid the need for people to remember several passwords.
CRIS is also upgrading the passenger reservation system to be to handle 10 times the current load, with the ability to process 150 000 ticket bookings and 4 000 000 enquiries per minute.
- Following successful trials by the Northern Railway zone, the Ministry of Railways has decided to install four CCTV cameras on all 74 000 IR coaches and six cameras on 15 000 locomotives. The ministry said this is expected to significantly reduce incidents when ‘miscreants and organised gangs take advantage of gullible passengers’.
