Railway and public transport ticketing news – Page 14
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Metro Report InternationalTyne & Wear Metro puts Pop smart card fares on Android
UK: Tyne & Wear Metro passengers can now use Google Pay on Android devices for pay-as-you-go travel at the same price as with the Pop smart card. Transport authority Nexus worked on the project with Google Pay, local company Nebula Labs which produced the mobile app, ...
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Rail Business UKTrain ticket refund fees are too high, says regulator
UK: The £10 cap on administrative fees charged for refunding unused train tickets could be lowered, after a study by the Office of Rail & Road estimated that processing a refund actually costs retailers less than £5. ORR recently undertook the first review of refund fees ...
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Metro Report InternationalTicketing partnership extends contactless travel options
UK: Better usage insights and the ability to link concessionary fare entitlements to contactless bank cards are to be offered through a partnership between payments processing company Littlepay and ticketing, journey planning and passenger information platform provider UrbanThings. A unique ‘payment token’ will be generated using ...
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Metro Report InternationalMTR Corp increases Octopus stake
CHINA: MTR Corp has increased its stake in Octopus Holdings Ltd, the company jointly owned by a number of Hong Kong transport operators which provides the Octopus contactless smart card payment system and associated services. MTR Corp has acquired 2·78 million shares from Bravo Transport to ...
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Rail Business UKLocal shops to sell local train tickets
UK: Tickets for local rail journeys wholly within in the South Wales Metro area will be made available for purchase from 90 convenience shops from January 24. Transport for Wales says it is the first train operating company to offer ticket sales through Payzone’s instore devices, ...
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Rail Business UKScotRail consults on changes to ticket office opening hours
UK: ScotRail has launched a review of all customer-facing functions, proposing changes to ticket office opening hours which it said would ‘better match customer purchasing and travelling habits in 2022 rather than 1991’ to provide ‘a financially and environmentally sustainable railway that will deliver value for ...
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Rail Business UKGreat British Railways national ticket retailing system sought
UK: The Rail Delivery Group has begun market sounding ahead of procurement of an online ticket retailing system for Great British Railways. The Consolidated Online Retail Solution would be ‘a cost effective, market leading, online e-commerce service’ with web and app functions designed to make it ...
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Rail Business UKUnicard to supply multi-operator ticketing back office platform
UK: The Rail Delivery Group has awarded Unicard a contract to supply a fully-managed Host Operator or Processing System which will enable train operating companies to streamline the processing of smart rail tickets, monitor travel patterns and reduce their costs. The cloud-hosted, multi-tenanted HOPS will manage ...
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Metro Report InternationalGrand Paris Express fare collection contract
FRANCE: Société du Grand Paris has selected Thales and IER’s Easier business to supply revenue collection systems for Grand Paris Express automated metro lines 15, 16, 17 and 18. The contract includes the supply of almost 500 ticket office and self-service ticket ...
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Metro Report InternationalMetra ticket machine contract aims to eliminate on-train cash sales
USA: Chicago commuter rail operator Metra has awarded VenTek International a two-phase contract worth up to $70m to supply 650 ticket vending machines and provide five years of maintenance, so that all 242 stations will have a TVM. The weather-hardened machines meeting accessibility requirements will accept ...
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Rail Business UKLords call for clarity on rail ticketing reform
UK: The government should ‘grasp the nettle’ on fare reform and set out a strategy to ensure that Great British Railways is clear about its future objectives, the House of Lords’ cross-party Built Environment Committee has concluded following its inquiry into the ticket reforms proposed in ...
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Metro Report InternationalBerlin transport app to offer an ‘all-round package for seamless mobility’
GERMANY: Following two Europe-wide tenders, Berlin transport operator BVG has selected three partners to develop the next generation of its Fahrinfo journey planning app and establish a central ticket sales platform to create ‘an all-round package for seamless mobility’. Siemens Mobility subsidiaries Hacon and eos.uptrade will ...
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Metro Report InternationalOpen-source framework aims to facilitate faster and cheaper development of ticketing software
TICKETING: Not-for-profit contactless ticketing body the Calypso Networks Association has announced Eclipse Keyple 2·0, an open source framework to facilitate the development of software for ticketing terminal applications compatible with both Calypso and proprietary specifications. This is intended to significantly lower the time and cost to ...
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Metro Report InternationalGreater Jakarta integrated ticketing contract awarded
INDONESIA: Greater Jakarta metropolitan area transport fare agency PT Jakarta Lingko Indonesia has awarded a consortium of electronic payments company Jatelindo Perkasa Abadi, Thales, mobility-as-a-service specialist Lyko and payment processing company Aino an eight-year contract to deploy, operate and maintain a ticketing and MaaS platform covering ...
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Rail Business UKCompensation sought in legal action over London zone boundary tickets
UK: Legal claims have been brought against current and past South Eastern and South Western franchisees over claims that passengers were overcharged because fares from the London zone boundaries to stations outside the zones were not readily available for purchase by Travelcard holders. The Competition Appeal Tribunal ...
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NewsVision for a seamless European rail passenger ticketing experience
EUROPE: A position paper setting out a long-term ‘political vision’ for the seamless planning and booking of international rail journeys has been published by the Community of European Railway & Infrastructure Companies. However, independent passenger operators are disappointed at the lack of firm commitments.
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Rail Business UKTrainline integrated into Google Maps app on Android
UK: Trainline has become the first rail booking platform to be integrated within Google Maps in the UK. This enables users of Android devices to tap through to buy tickets via the Trainline website or app on routes where digital tickets are enabled, Trainline has also ...
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Metro Report InternationalGlimble app aims to reduce Dutch transport payment friction
NETHERLANDS: Arriva and mobility-as-a-service technology company Moovit have launched the Glimble app with the aim of reducing transport payment friction as well as providing travellers with real-time information, disruption alerts and step-by-step guidance throughout a journey. Glimble was developed after local authorities ...
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Metro Report InternationalSubscription version of Transit app launched
USA: Transit has launched a paid-for version of its transport app. Core features such as next departures, journey planning and mobile ticketing remain free, while after a grace period only subscribers to the new Royale service will be able to access full timetables and maps for routes that are further ...
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NewsRENFE awards contract for Spanish national Mobility-as-a-Service platform
SPAIN: RENFE Operadora has awarded Siemens Mobility and Everis a five-year contract to develop and operate a multimodal Mobility-as-a-Service platform which will enable travellers to use a single app to plan, book and pay for trips by public and shared transport including trains, metros, buses, bicycles, car ...