Faster ticket transactions increase satisfaction

tn_ticket-machine-pax_04.jpg

WATCHING passengers trying to buy tickets is a key part of research being carried out by Amberlight, a consultancy specialising in human-computer interaction which has been hired to improve the user interface of self-service ticket machines operated by South Eastern Trains.

You’ve reached your limit of content for the month

Get enhanced access to Railway Gazette news and weekly newsletters.

Register for free now