Office of Rail & Road news – Page 3
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Rail Business UKTrain ticket retailers told to make booking fees clearer
UK: The Office of Rail & Road has written to seven online ticket retailers expressing concerns about ‘drip pricing’, when customers are shown an initial price with additional fees revealed later in the sales process. There are more than 40 retailers selling rail tickets online, split ...
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Rail Business UKRegulator approves Network Rail’s £43·1bn five-year plan
UK: The Office of Rail & Road has published its final determination setting out how Network Rail plans to use the £43·1bn being made available to fund infrastructure operation, maintenance and renewal during the five-year Control Period 7 starting on April 1 2024. Network Rail has ...
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Rail Business UKBetter crowd management needed at London Euston station, says ORR
UK: The Office of Rail & Road has issued Network Rail with an improvement notice for London Euston station, saying the infrastructure manager has failed to put in place effective measures to prevent risks from overcrowding and surges. ORR made a site visit after analysing CCTV ...
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Rail Business UKClearer information and more flexibility needed when trains are cancelled
UK: The Office of Rail & Road says ticket retailers need to improve the clarity of messages notifying passengers of changes to train services they have advance bookings for. The regulator also wants operators to consider offer more flexibility when trains are cancelled, to give passengers ...
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Rail Business UKTimetable confirmation deadline to remain at 12 weeks
UK: The Office of Rail & Road has decided not to proceed with two changes to Network Rail’s network licence, after receiving mixed responses to the proposals. The first of the changes prompted by Network Rail’s Better Timetables for Passengers & Freight reform programme would have ...
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Rail Business UKHigh Speed 1 Ltd misses performance targets
UK: Channel Tunnel to London high speed line infrastructure concessionaire HS1 Ltd has missed key performance targets, according to the Office of Rail & Road’s annual assessment. ORR said HS1 Ltd has made improvements since it raised concerns about asset renewals last year, but it missed ...
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Metro Report InternationalTransport for London and operator fined over Croydon tram crash
UK: Transport for London and Tram Operations Ltd have been fined a total of £14m over the fatal London Trams derailment at Sandilands in Croydon. Seven passengers were killed and many more injured in November 2016 when a tram overturned after entering a sharp curve at ...
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Rail Business UKDisabled passengers need more reliable assistance, regulator says
UK: More reliable and consistent assistance needs to be provided for disabled passengers, the Office of Rail & Road said when it published its 2023 annual rail consumer report. ORR found that when passengers receive assistance there is high satisfaction, up from 86% to 90% year-on-year, ...
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Rail Business UKEight recommendations to improve rail performance strategies
UK: The Office of Rail & Road has issued eight recommendations to improve the management of railway performance, following a review of the joint performance strategies produced by train operating companies with Network Rail. ORR decided to conduct the review earlier this year, citing a range ...
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Rail Business UKRail regulator sets out access charge policy for 2024-29
UK: The Office of Rail & Road has confirmed that it intends to retain the current structure of charges for passenger and freight operators during the five-year Control Period 7 starting in April 2024. Network Rail has received around £1·3bn in annual income from infrastructure cost charges ...
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Rail Business UKRail regulator wants more focus on performance and core assets
UK: The Office of Rail & Road has published its draft determination for the 2023 Periodic Review, setting out its assessment of Network Rail’s plans to spend £40·0bn in England and Wales and £4·8bn in Scotland during the five-year Control Period 7 starting on April 1 ...
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Rail Business UKRegulator to study competition in the railway station food and drink market
UK: The Office of Rail & Road has launched a study of the market for the sale of ready to consume food and drink at railway stations in Great Britain, looking at the effectiveness of competition, outcomes for consumers and barriers for new entrants. Factors to ...
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Rail Business UKRail Ombudsman contract awarded as sponsorship moves from RDG to ORR
UK: Dispute Resolution Ombudsman Ltd has been awarded a new contract to operate the Rail Ombudsman scheme, which was launched in 2018 to resolve disputes when passenger complaints cannot be settled directly with train or station operators. Sponsorship of the scheme is being transferred from the ...
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Rail Business UKORR requires Network Rail to clear structure examination backlog
UK: Industry regulator the Office of Rail & Road has written to Network Rail regarding its concerns about a backlog in examining the condition of structures, including bridges, tunnels and culverts. ORR said it has been closely monitoring the infrastructure manager’s progress to clear the backlog ...
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In depthTrain Control: En route to digital signalling
Final testing and commissioning of ETCS Level 2 is underway on the Northern City Line to London’s Moorgate terminus, which is due to go live later this year as a ‘pathfinder’ project for the East Coast Digital Programme. Chris Jackson reports.
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In depthUK: Lumo takes on the airlines
In the 18 months since its launch on the London – Edinburgh route, open access operator Lumo has driven up ridership and lifted rail’s market share significantly, as FirstGroup’s Commercial & Revenue Director Stuart Jones explains to Tony Miles.
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In depthUK: East Coast collaboration is delivering
Almost uniquely among UK train operators, LNER is seeing ridership on its inter-city services well above pre-pandemic levels, while a collaborative approach between operator and infrastructure manager is driving up performance. Tony Miles investigates.
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Rail Business UKTimetable confirmation could be reduced from 12 to eight weeks ahead
UK: The Office of Rail & Road is seeking feedback on the impact on passengers and other users of potentially changing the deadline for Network Rail to confirm timetables from 12 to eight weeks before a train runs. The proposal is to remove the reference to ...
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Rail Business UKAvanti West Coast submits revised recovery plan
UK: Inter-City West Coast operator Avanti West Coast has submitted a revised timetable production recovery plan to the Office of Rail & Road. The regulator had sought changes after the operator’s initial improvements had stalled with weekend timetables being finalised just a few days in advance. ...
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Rail Business UKRail regulator calls for passenger-friendly approach to short-notice train cancellations
UK: Train operators need to introduce a more passenger-friendly and transparent ways of working when making late changes to services, according to industry regulator the Office of Rail & Road. Currently ‘pre-cancellations’ made via a process known as ‘p-coding’ can be confirmed up to 22.00 the ...
