Office of Rail & Road news – Page 5
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Rail Business UKEurostar to make cash refund option clearer
UK: International high speed train operator Eurostar has agreed to make it clearer that passengers have a right to cash refunds for cancelled services, following an intervention by the Office of Rail & Road. ORR said Eurostar’s service cancellation e-mails to passengers had provided prominent information about ...
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Rail Business UKBusiest station saw 7·3 million fewer passengers in 2019-20
UK: Falls in the number of people using stations during the 2019-20 financial year can be partly explained by the coronavirus pandemic, the Office of Rail & Road said when its published its annual estimates of station usage on December 1. The statistics cover April 2019 to ...
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Rail Business UKORR demands action on lack of wheelchair access at Liphook station
UK: The Office of Rail & Road has issued a formal Improvement Notice instructing South Western Railway to comply with its legal duty to ensure that people using wheelchairs can board and alight from trains at Liphook station. This action was taken after the regulator identified that ...
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Rail Business UKRegulator opens study into competition in the signalling market
UK: The Office of Rail & Road has opened a study into whether the market for the supply of signalling systems is fair and competitive. The regulatory body closed a previous study in April to enable it to focus on the impact of the coronavirus pandemic, ...
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Rail Business UKHS2 ‘only opportunity this century’ to grow rail freight, warns Logistics UK
UK: Trade association Logistics UK has stepped up pressure on the government to ensure that the freight sector benefits from capacity released on the conventional network by the opening of the first phases of High Speed 2.
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Rail Business UKClass 230 variants approved for passenger service
UK: The Office of Rail & Road has given authorisation for battery and diesel-battery versions of Vivarail’s Class 230 D-Train multiple-units to be used in passenger service. Battery set No 230 002 is a demonstrator trainset powered only by batteries which was completed in 2018 and is ...
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Rail Business UKRail regulator proposes changes to delay compensation process
UK: The Office of Rail & Road has begun consultation on a proposed licence condition which would require train operators to follow a new code of practice for delay compensation payments. This would include requirements to provide passengers with clear information about compensation entitlements both before and ...
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Rail Business UKCompany fined after ORR brings its first prosecution for fatigue management failures
UK: Renown Consultants Ltd has been fined £450 000 with £300 000 in costs after being convicted under the Health & Safety at Work Act for failing to ensure that two of its workers were sufficiently rested to work and travel safely. The track workers employed on ...
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Rail Business UKORR closes signalling market study owing to Covid-19
UK: The Office of Rail & Road has closed the formal study of the UK signalling market which it had launched in January to explore whether there were any competition issues affecting the supply chain, and to determine if any action were needed. ‘Given the impact of ...
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Rail Business UKPassenger information improvement plan to be presented
UK: A plan for the improvement of passenger information is to be presented to the Office of Rail & Road by the Rail Delivery Group on April 20. ORR said there had been improvements to passenger information systems in recent years. However, research commissioned from Winder Phillips ...
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Rail Business UKORR investigates Network Rail for poor performance in North West & Central England
UK: Issuing an update on Network Rail’s impact on passenger train performance on January 21, the Office of Rail & Road said it had put the infrastructure manager ‘on a warning’ for poor service in the North West & Central region. ORR said the cause of delays ...
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Rail Business UKORR opens market study into railway signalling
UK: The Office of Rail & Road has opened a market study looking into the supply of signalling systems, which accounted for more than £4bn of Network Rail’s spending in 2014-19. ORR will look at the level of competition for the delivery of significant signalling projects, including ...
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Rail Business UKORR consults on accessibility of rail-replacement coach services
UK: The Office of Rail & Road is consulting on a revision of its Accessible Travel Policy Guidance relating to rail-replacement coach services. The Public Service Vehicle Accessibility Regulations come into effect for coaches on January 1 2020, with the aim of ensuring that disabled people, in ...
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