LUXEMBOURG: Bixolon has supplied SPP-R310 Bluetooth-enabled mobile printers to support national railway CFL’s transition from all-in-one industrial-type mobile onboard ticket control and sales system to a modern smartphone-based platform.
While standard class travel is free within Luxembourg, passengers are still required to pay for first class or cross-border journeys. The technology also supports the selling of food and drink.
The printers need to offer secure ticket printing and be reliable, robust and equipped with have the battery life for a full shift. Printing is managed through a custom mobile application running on mobile handsets developed by Xantor Cool Electronics. Once Bluetooth is enabled, the application communicates directly with one of the 350 active printers, allowing the printout to be produced automatically. This direct communication eliminates the need for additional middleware or drivers, keeping the process simple and efficient. As a result, agents now spend less time managing equipment, freeing up more time for assisting passengers.
‘We were able to retire our old, dedicated devices, significantly reducing the equipment weight carried by our staff’, said Marceau Bernard, Passenger Traffic Technical & IT Systems Operations Engineer at CFL. ‘This improved the work ergonomics since the printer is now attached to the agent’s belts instead of being handheld.’
