All ORR articles

  • Eurostar on HS1
    Rail Business UK

    High Speed 1 renewals concerns raised


    UK: The Office of Rail & Road has expressed concern over how high speed rail infrastructure concessionaire HS1 Ltd is managing asset renewals. ORR’s annual operational and financial performance assessment of HS1 Ltd for the year to March 31 2022 found a good safety record and ...

  • Network Rail track workers (Photo: Network Rail)
    Rail Business UK

    ORR publishes documents on future rail regulation


    UK: The Office of Rail & Road has published three documents relating to the 2023 periodic review which will determine Network Rail’s outputs and funding for Control Period 7 (2024-29) and will in the future apply to Great British Railways, along with its response to the ...

  • ORR HM Railway Inspector at freight yard
    Rail Business UK

    ORR seeks feedback on Investment Framework update


    UK: The Office of Rail & Road is seeking feedback on its plans to modernise and simplify its Investment Framework. Originally published in 2006 and last updated in 2010, the Investment Framework contains ORR’s policy and guidelines and sets out the legislation and processes for anyone ...

  • ORR HM Railway Inspector at freight yard
    Rail Business UK

    ORR launches RM3 health and safety learning platform


    UK: The Office of Rail & Road has launched an online learning platform to assist health and safety professionals in gaining a further understanding of how to use the rail industry’s Risk Management Maturity Model. The e-learning platform designed by Premier IT went live on June ...

  • tickets
    Rail Business UK

    Compensation after FirstGroup delay repay problems


    UK: FirstGroup is to compensate passengers who were affected by an IT error which wrongly rejected claims for train delay repay compensation. When a passenger submits a delay repay claim to the wrong train company, the claim should be redirected to the appropriate operator for processing. ...

  • LNER Azuma train
    Rail Business UK

    Ridership doubles year-on-year but still down on pre-pandemic levels


    UK: The Office of Rail & Road reports that 990 million rail journeys were made in Great Britain between April 1 2021 and March 31 2022, more than double the 388 million journeys in 2020-21 when the pandemic caused figures to fall to the lowest levels ...

  • Train delay message
    Rail Business UK

    Passenger rail performance down but better than pre-pandemic


    UK: Passenger rail performance worsened in January to March 2022 but punctuality was still better than before the pandemic, according to the latest statistics from the Office of Rail & Road. Of the 1·64 million trains planned in the three months, 72·4% arrived on time, 89·1% ...

  • Elizabeth Line escalators (Photo TfL)
    Rail Business UK

    Regulator approves Elizabeth Line passenger operation


    UK: Industry regulator the Office of Rail & Road confirmed on May 13 that London’s Elizabeth Line had received final authorisations for the passenger use of its infrastructure, trains and stations (except Bond Street), ahead of the opening which is scheduled for May 24. Bond Street ...

  • ORR HM Railway Inspector at freight yard
    Rail Business UK

    Rail reform and safety priorities in ORR business plan for 2022-23


    UK: The Office of Rail & Road has published its business plan for 2022-23, setting out how the regulator plans to hold Network Rail to account. Supporting the government’s rail reform agenda will be a major area of work, with ORR expected to take on a ...

  • Network Rail signal
    Rail Business UK

    Network Rail commits to facilitating competition in the signalling market


    UK: Network Rail has responded to the recommendations in the Office of Rail & Road’s study into ways of increasing the number of suppliers in the signalling market in order to reduce costs and improve performance, efficiency and innovation. The study, published by ORR last November, ...

  • Will Godfrey
    Rail Business UK

    ORR appoints Director of Economics, Finance & Markets


    UK: Will Godfrey has been appointed as the Office of Rail & Road’s Director of Economics, Finance & Markets with effect from early June. He returns to ORR 17 years after leaving as Head of Competition Economics. Godfrey is currently a Director on the Price Review ...

  • Bedlington South crossing
    Rail Business UK

    Level crossing guidance updated


    UK: The Office of Rail & Road has introduced revised guidance to remove the need to go through the level crossing order process when undertaking improvements such as altering the number of lights on barriers, using a verbal warning alarm when another train is approaching, and ...

  • gb-Avanti West Coast Pendolinos Euston-Shutterstock
    Rail Business UK

    Decisions needed soon on major timetable recasts


    UK: Crucial decisions need to be taken soon to ensure that major recasts of the East Coast and West Coast main line timetables can be delivered, the Office of Rail & Road has warned.

  • Northern train at Manchester Oxford Road (Tony Miles)
    Rail Business UK

    New rules aim to open market for psychometric testing of train drivers


    UK: The Office of Rail & Road has accepted a set of commitments by the Railway Assessment Centre Forum which are designed to reduce restrictions on entry to the market for the psychometric testing of train drivers. ORR opened an investigation into RACF membership in March 2021 ...

    Rail Business UK

    Safety was managed well in Class 800 cracking crisis, finds ORR


    UK: Rail industry processes ensured that passenger safety was not compromised following the discovery of bodyshell cracks on the Hitachi-built Class 800 series trainsets in May 2021, according to a report published by the Office of Rail & Road on April 7.

  • London Croydon tram and bicycle lane
    Metro Report International

    Six recommendations for light rail safety body


    UK: The Office of Rail & Road has made six recommendations after assessing whether the Light Rail Safety & Standards Board is on track to deliver the recommendations set out by the Rail Accident Investigation Branch following the fatal tram derailment in Croydon in 2016. ORR’s ...

  • Updated licence requirements came into force on April 1 requiring train operators to provide passengers with clear information about compensation for delays.
    Rail Business UK

    Changes aim to drive up delay compensation claim rate


    UK: Updated licence requirements came into force on April 1 requiring train operators to provide passengers with clear information about compensation for delays. The Office of Rail & Road said the aim is to close the ‘compensation gap’ between passengers entitled to claim compensation for delays ...

  • Croydon tram derailment
    Rail Business UK

    ORR to bring prosecutions over Croydon tram crash


    UK: The Office of Rail & Road has announced that it is to prosecute Transport for London, Tram Operations Ltd and the driver over the fatal tram derailment at Sandilands in Croydon. ORR’s announcement on March 24 follows the completion of the investigation into the incident ...

  • GTR Southern ticket gate and Class 455
    Rail Business UK

    Train ticket refund fees are too high, says regulator


    UK: The £10 cap on administrative fees charged for refunding unused train tickets could be lowered, after a study by the Office of Rail & Road estimated that processing a refund actually costs retailers less than £5. ORR recently undertook the first review of refund fees ...

  • GTR train driver waving
    Rail Business UK

    ORR seeks more competition for train driver psychometric assessments


    UK: The Office of Rail & Road is consulting on proposals to open up the provision of train driver psychometric assessments to greater competition. The Rail Assessment Centre Forum was established to ensure that the psychometric assessment process for the recruitment and monitoring of train drivers ...